Evergreen Systems Company Profile

ServiceNow CMDB Specialist at Evergreen Systems (Houston, TX)

About the Employer

Job Description

Evergreen Systems is seeking a ServiceNow CMDB Administrator. The ideal candidate will possess a proven track record of leading / guiding / implementing the ServiceNow CMDB application for large clients. Our business and clients require reality-based leadership and guidance.  This pofessional must drive continuous improvement through automated discovery and integration using ServiceNow Discovery, Service Mapping and SCCM. Must have strong leadership and technology skills. .  Only Continental US-based candidates can be considered and Houston, Texas will set you apart, but ANY CITY in the US will be considered. Visa transfers cannot be considered for this specific role. Responsibilities: Develop, administer and document support of the CMDB. Configure integration points between ServiceNow and other IT management systems. Install, configure and maintain multiple MID Servers. Configure Discovery to find: Linux and Windows Servers, Network Devices and Applications Extend Discovery with custom Probes and Sensors; and Discovery Patterns Prevent Duplicate CIs Create New CI Classes Develop, execute, integrate, and maintain processes for improved data collection, data quality, data completeness and data integration in ServiceNow and related ITSM systems. Ensure configuration data is available as needed to support other IT service management processes. Navigate the Service Mapping user interface Configure Service Mapping credentials Configure Service Mapping to discover and model a business service from a top down approach including all the applications, network devices, and servers that support it Configure Service Mapping patterns that allows administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping Work with the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB Qualifications: Permanent Residency or US Citizenship Required 6 years of IT experience with at least  3 years ServiceNow CMDB Developer experience and ServiceNow implementations Configuration Management (CMDB) experience - architecture, data models, and skill to consolidate multiple data sources of configuration items, General programming experience writing script; ServiceNow background script, Ajax JS library, Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Workflows Required Education: Bachelors in Computer Science, Systems Engineering, or equivalent; Masters degree preferred Agile  Required Certifications: ServiceNow Certified Application Developer (can attain IF you already have System Administrator AND Implementation Specialist certifications) Experienced in implementing ServiceNow's CMDB (Prior CMDB experience desired: uCMDB or Atrium CMDB, etc.), ServiceNow Discovery required and Service Mapping desired.  Cloud Management Platforms such as ServiceNow, AWS, VMware and Security Operations desired. Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, Exhibits prior and current technical expertise in web technology and the ability to learn new technologies AMZN API, VMware automation, Puppet / Chef / Ansible, integration & automation expertise with orchestration Experience using JavaScript, Angularjs, HTML, XML, JSON and CSS desired.