Provide support across both UK and US clients during the hours of 01.00 p.m.- 09.00 a.m.
Manage support tickets within SLAs, escalation internally or with third parties, and daily reporting
Monitor cloud and on-prem infrastructure for our hedge fund and asset manager clients
Strive to improve day to day operations to reduce support to zero
Operate client environments as well as our infrastructure
Develop and implement automation tools
Participate in on-call weekend and public holiday rotation and support cover, including remote support

Requirements

A computer or IT related degree
Strong passion and desire to work in a client facing IT Support Engineer role
Excellent verbal and written communications skills
Understanding of IT infrastructure, O/S systems, Networking (such as TCP/IP, subnets, VLANs, and routing)
Basic understanding of switches, routers, WAN, firewalls and proxies
Skills and experience with automation and scripting which has resulted in a reduction of manual task overhead
The ability to work independently and multitask effectively and efficiently
Public Cloud Accreditation or already on the development path to attain
Azure, Office 365 or AWS experience
GPOs, DFS and Powershell
Mac/Linux knowledge or exposure
Experience of working in a customer service role

Benefits