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Pre-Production Support Engineer - AWM Production and Infrastructure at JP Morgan Chase (Glasgow, UK)

About the Employer

Job Description

As a Pre-Production Support Engineer youll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and environments are online and secure. Youll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the organisation. Do you like to contribute where cutting edge software development, global scale system architecture and enterprise systems administration intersect? Are you curious about how things break, so that you can eliminate these failure modes? Are you driven to eliminate toil by designing/adopting better tools and automation techniques? If so, we would love to have you in our Pre-Production Engineering team. This role requires a wide variety of strengths and capabilities, including: Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, then pro-actively develop reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues. Build strong partnerships with core application development teams to facilitate them to adopt to the pre-production support model and a DevOps model Drive incident management support for application and/or infrastructure breaks in the pre-production environments in partnership with application development and infrastructure support teams  Manage application and infrastructure system health checks in the pre-production space  Manage capturing relevant metrics & reporting specific to the pre-production space  Engage in successfully managing various technology project work streams within the pre-production support transformation program Identify automation opportunities and minimise manual intervention Logging, monitoring, intelligent alerting, self-healing Essential skills/experience: Consistent demonstration of being an end-to-end solutions provider with the primary focus of pre-production environment support with a view to following DevOps processes Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members Experience in technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical as well as governance levels with strong analytical/problem solving skills) Strong technology risk management and impact analysis practices, and with a focus to connect-the-dots with cross-impact analysis needs across multiple components of enterprise-level and/or shared application platforms Strong SDLC experience at both, technical and governance levels Technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, Sybase and database technologies Technical administration and configuration management analysis experience with relevant technologies such as IBM WebSphere Application Server,  administration of code deployment/management with familiarity of toolsets/practices such as Subversion, Git, Jenkins, general application-specific configuration management and usage of toolsets such as SOAP UI to manage test health checks.  Proficient in application, data, and infrastructure architecture disciplines.  Strong general technology background in the distributed applications space (i.e. Unix and core server infrastructure, databases, middleware web services, etc.) Experience or knowledge of DevOps Experience of process improvement through automation and scripting is a key function of what we do Hands-on experience with cloud-based applications, technologies and tools is beneficial BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience. Graduate level engineering degree preferred Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. Its our mission to efficiently take care of our clients wealth, helping them get, and remain properly invested.  Across 27 cities, our team of 4,600 agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions. When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. JPMorgan Chase & Co. is an equal opportunity employer.