NIELSEN Company Profile

Operations Associate


Job Description

What you will be doing:

  • TAM data processing, ensuring timely and accurate delivery to clients
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
  • Being the point of escalation for data quality issues
  • Interact with global teams on a daily basis
  • Support and maintain audio referencing equipment ensuring their 24/7/365 availability
  • Occasionally interface with local TV providers and broadcasters liaising with both technical and commercial teams
  • Understand and document changes to the local TV environment. Proactively escalate as needed
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication
  • Be a part of on call service, being on a rolling schedule for on call nights and weekends
  • Perform tasks such as are necessary for the Operations Division to respond to the objectives and priorities of the Group

You will be a strong candidate, if you have:

  • University degree in technical / scientific / IT field, or equivalent demonstrated experience
  • Excellent communication in English, both written and verbal
  • Base level of knowledge on Linux OS
  • Excellent level of knowledge on Windows OS (including MSOffice platform)
  • Good level of Network technologies and protocols (TCP/IP)
  • Good understanding in TV broadcasting technology: Digital terrestrial TV, Satellite TV, Cable TV, CAM, SmartCard and encryption as advance
  • Strong interpersonal skills and the ability to develop effective relationships with other stakeholders
  • Ability to work independently and within a team environment
  • Effective communication skills - able to communicate the information with clarity and precision
  • Working experience in a responsibility role is a plus.Experience in an enterprise environment is a plus
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