Job Description
What you will be doing:
- TAM data processing, ensuring timely and accurate delivery to clients
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Being the point of escalation for data quality issues
- Interact with global teams on a daily basis
- Support and maintain audio referencing equipment ensuring their 24/7/365 availability
- Occasionally interface with local TV providers and broadcasters liaising with both technical and commercial teams
- Understand and document changes to the local TV environment. Proactively escalate as needed
- Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication
- Be a part of on call service, being on a rolling schedule for on call nights and weekends
- Perform tasks such as are necessary for the Operations Division to respond to the objectives and priorities of the Group
You will be a strong candidate, if you have:
- University degree in technical / scientific / IT field, or equivalent demonstrated experience
- Excellent communication in English, both written and verbal
- Base level of knowledge on Linux OS
- Excellent level of knowledge on Windows OS (including MSOffice platform)
- Good level of Network technologies and protocols (TCP/IP)
- Good understanding in TV broadcasting technology: Digital terrestrial TV, Satellite TV, Cable TV, CAM, SmartCard and encryption as advance
- Strong interpersonal skills and the ability to develop effective relationships with other stakeholders
- Ability to work independently and within a team environment
- Effective communication skills - able to communicate the information with clarity and precision
- Working experience in a responsibility role is a plus.Experience in an enterprise environment is a plus
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