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Marketing and CRM technical architect at Philip Morris International (London, UK)

About the Employer

Job Description

The Team The Digital Platform Integration team is responsible for the how we actually develop within PMI Digital. The team spans across design, architecture, execution methodologies (like agile) and quality assurance. The team is based across our Digital locations in Lausanne and London, working with best in class system integrators and strategic technical partners. Using cutting edge cloud based technologies we are building a global multi-channel platform that will help us drive RRP across all our global markets. We are passionate about the latest technologies, and constantly evolving our capability and learning and applying to real world business needs. Marketing and CRM Technical Architect You will join forces with product owners to develop a platform to support consumer journey from the initial interaction to a constant engagement. For this you will architect a platform capable of capturing data and leveraging to drive personalization, CRM activities, identity management. This requires understanding of SalesForce service cloud, marketing cloud but also DMP and CDP stacks. You will leverage at best out of the box capabilities but be able to go to lowest level of details when customization are required to make it scalable, manageable, … You will also additional component like CTI and lead the technical aspect of experiments such as hyper personalized email. You will be responsible for: • Selecting technology and design, design validation for the sprints and offer technology support for blocking issues • Actively participating in the agile ceremonies and contributing for the technical, design, architecture needs • Planning, scoping, driving or implementing proof of concept to validate and prove new technology • Supporting the improvement of the digital architecture practice • Leveraging, collaborating, liaising with the enterprise architecture community • Working with product owner technology roadmap, gaps, evolution linked to Social Media and Mobile • Representing and being an ambassador of the digital technology team • Constantly learning and maintaining current knowledge of IT development methodology, architecture and related standards to think of the future and ensure right usage by teamproject members • Analyzing, recommending and getting the buying in of technology, roadmap, key design decision with peers, teams and senior management • Conducting full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios. • Assessing the full technology stack of services required including PaaS (Platform as-a-service), IaaS (Infrastructure as-a-service), SaaS (software as-a-service), operations, management and automation. • Comparing alternatives solution across both technical and business parameters which support the define cost and service requirements. About you: • Experience in Geo-distributed system with continuous availability • Use of Quality Attributes (Performance, Security, Availability, Usability, Consistency, Modifiability, Portability, Reusability, Inerrability, Testability, etc etc.) • Integration • CICD and TestingQA - Delivery and Testability • Familiar with modern Architecture Principles (Architect for change, Decide as late as possible, power of small, …) and the twelve factors methodology • Software design • Data lifecycle (definition, collection, movement, storage, processing, distribution, caching, (freshness), deletion, archiving) • Security and Compliance basics (controls, sox, GDPR, (GxP), audits, passiveactive security, …) • Excellent communicator, able to communicate with technical and non-technical stakeholders • Project execution and SDLC (Agile, Scrum, Waterfall, ITIL, …) • Team player, seeking for collaboration and team success • Ability to engage with Vendors (NDA, RFI, Purchasing, Relation …) • Strong record with new features integration (face recognition, age verification, care, commerce) and machine Learning (Face Reco + Age Verif) The role is based in London but it requires occasional business travel (within UK and abroad). A valid UK work permit or UK EU-25EFTA citizenship is required for this position.