Job Description JobdescriptionTechnical WriterGlobal Customer Support (GCS) is the global organization responsible for our client’s technical services . Currently approximately 600 GCS co-workers at 6 main manufacturing sites in Switzerland, Germany, Spain and the US, build a worldwide network of support and training centers, which provide assistance to local and regional service staff in the client’s affiliates and its external distributors.Within the GCS organization, the KLS (Knowledge & Learning Solutions) Core Lab Documentation department provides customer and customer support information for various analyzers, workflow solutions and digital and IT software and applications from our client.The perfect candidate:We are looking for a candidate who is able to translate complex tasks into simple methods and tasks. The most important Must Have is the ability to communicate absolutely fluently in English. The position is more soft skill oriented than hard skills.Tasks & Responsibilities:Writes and updates end User, Service and Host Interface Documentation in English for medical device instruments and software while respecting project requirements and documentation standards.Plan, develops, organizes and edits operational procedures for user and service documentationIndependently collects information required to produce the documents.Cooperates closely with service personnel, trainers, developers, and other subject matter experts.Organizes documentation reviews by subject matter experts, and implements their input.Ensures that quality targets, timelines, and regulatory requirements are respected.Must Haves:Degree in electronic or mechanical engineering, information technology, or natural sciences discipline.Resilient and tenacious with a propensity to persevere.Proven experience in working in volatile, complex and ambiguous professional settings.Ability to quickly learn complex technical concepts and make them easily understandable in text, pictures and/or videos.Excellent spoken and written command of English (native speaker or equivalent level).Nice to Haves:Experience with Schema ST4 or comparable Content Management Systems.Familiarity with laboratory systems and environments is an advantage.Good spoken command of German.Proven experience with Adobe FrameMaker (structured) or a similar authoring tool.This is a big opportunity to work for the biggest pharmaceutical company globally! Apply here and let's talk!