the Collaborative Company Profile

Software Support Specialist at the Collaborative (Minneapolis, MN)

About the Employer

Job Description

IT R&D Application and Software Support SpecialistThis position will be mainly a traditional Level 2/3 information technology software support role, working with the internal senior level functional experts on the team. This position will be working alongside team members who are experts in the software and business systems used by R&D.The R&D Applications team supports over 80 different client software packages, business applications and computing platforms; which R&D business groups use to create, analyze and test throughout the product development Lifecycle.Responsibilities Include75% TimeManage and maintain the R&D Solutions Remedy queue consisting of Work Orders and Incident TicketsUtilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to manage test equipment, kiosks, end user installations and troubleshoot end user issuesUtilize DRA to assign software packages to test and end user systems25% TimeManually track and produce weekly and monthly Remedy reports via ExcelCreate and maintain Knowledge Base Articles for the Service DeskManage remote test lab and stand-alone test systems for internal technical testing and user acceptance testingManage application desktop kiosk systemsUtilize IP KVM solution to reimage test systemsCreate and maintain application installation documentationWork with the Client Engineering Packaging team to package high usage application for automated deployment and test accordinglyWork with procurement or asset management to obtain incremental customer licensingAdHoc Marimba and SCCM reporting queries and custom informationAdminister FlexLM/FlexNet licensingManage National Instruments license server and licensesManage MATLAB license server and licensesManage statistical software license servers and licensesManage X-Formation, a license utilization platform, and monitor alerts, troubleshoot issues, and predictive reportingCreate, Manage and maintain application distribution groupsManage and maintain team Tips and Tricks documentOrganize documentation in team SharePoint siteParticipation on project initiatives where applicableTake direction from functional experts on the teamAssist vendor partners with setup and supportParticipation in weekly team and work direction meetingsStatus updatesRequired SkillsCustomer serviceStrong documentation skillsSkilled in listening and patienceOrganization and tracking skillsWritten and oral communicationStrong knowledge of the Remedy ticketing systemSoftware And Tools UsedBMC Marimba TunerBomgarCisco JabberFlexLM / FlexNET licensingMATLAB License ManagerMicrosoft Remote Desktop Connection / Remote Desktop Connection ManagerNational Instruments LabVIEW License ManagerNetIQ Directory and Resource Administrator (DRA)Remote Desktop Connection ManagerRemedySCCMSCCM RemoteX-FormationRequiredSoftware and Tools Used/Supported (experience with all of these is not required, but exposure, understanding and prior administration is a plus)Mechanical CAD (Solidworks, Creo Parametric, AutoCAD, Tooling Packages)Electrical CAD (Altium, OrCad, PADS, Xpedition)Computational Modeling and Simulation (Abaqus, Ansys, Comsol, CST Studio, Sim4Life)Laboratory Management (Waters NuGenesis and SDMS, Waters Empower, Laboratory infrastructure setup and restrictions)Statistical Software (R, Minitab, Reliasoft DOE, Design Expert DOE, Weibull, Alta, JMP, Mathmatica, Sigmaplot, etc.)Other R&D Functional Software (Risk Management, Document Management, Time Management, etc.)Knowledge of FDA Non Product Software Validation Concepts and ControlsOur client is a worldwide industry leading healthcare company that's been in business for over 100 years with an annual revenue of $27 billion.Collaborative Staffing prides itself on being a company that maintains a strong commitment to pairing prospective job seekers with desirable positions among top companies throughout the nation.