TUI Company Profile

Operations and Port Delivery Agent


Job Description

Join our global TUI Intercruises Operations & Delivery Team in Lisbon as an Operations and Port Delivery Executive where you will be responsible for delivering smooth Port Operations (Turnaround & Shorex), delivery of port services and all related logistics. You will also be responsible for communicating booking updates with our suppliers including pre-agreed Cruise Ship port calls as required. This role is planned 2-6 months Fixed Term contract.


Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.ABOUT THE JOB
  • Ensure pier operational changes on the spot are managed to the detail and suppliers receive last minute changes or requests.
  • Maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.
  • Monitor any operational changes on the spot and ensure consistent contact with suppliers providing them with all last minute changes and requests.
  • Deliver and collect all information of the operation in a timely and efficient manner for invoicing purposes.
  • Act as a point of contact with each port supplier and relevant port agencies to ensure a smooth operation.
  • Track and complete the accounting for each tour settlement, guides payments and supplier invoices.
  • Ideally have experience in the Cruise Port and/or Tour Operations business.
  • Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation.
  • Experience and confident working with diverse teams with a keen drive to deliver excellent results.
  • Confident with Microsoft Office programs, in particular Excel.
  • Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture.
  • Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
  • Excellent communication skills, both verbal and written in English is required for this role. Other European languages would be advantageous.
  • Full manual driver’s license is required for this role.



  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons


TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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