Job DescriptionThe Opportunity Venafi Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their encryption security platform. Key Result Areas Technical support of customers purchasing and using Venafi products. Assist in the design of technical solutions for customers based on Venafi and partner products and technology. Work closely with Sales team to ensure cohesive product and services solution. Communicate proactively customer problems and record all customer interactions in our CRM system. Assist the Customer in performing the installation and customization of Venafi products in the customers environment. Establish and maintain effective working relationships with clients. Work effectively with QA and development to troubleshoot and resolve complex product issues. Travel up to 20% within US or International a possibility. Help create and deliver product training Minimum Skills And Experience Required Enterprise level troubleshooting and Support experience Public Key Infrastructure (PKI) including technology, standards, and implementations. Securing Internet applications, e.g., cryptography, standards, techniques. Understanding of large network design, layout and operations. Directory technologies and standards, e.g., LDAP, Active Directory. Database (MS SQL/MySQL) experience, including the ability to write queries. Excellent presentation, verbal and written communications skills. What Sets You Apart Bachelor's degree preferred. Experience using Venafi's products. Experience with IBM technology (MQ, Mainframe, Websphere) environments a plus. Understanding of web application design and implementation. Basic scripting or coding understanding. Experience working with complex computing systems. Direct security or systems management industry experience. CISSP or other security certificates a plus. About Venafi Venafi is the cybersecurity market leader in machine identity protection, securing machine-to-machine connections and communications. Venafi protects machine identity types by orchestrating cryptographic keys and digital certificates for SSL/TLS, IoT, mobile and SSH. Venafi provides global visibility of machine identities and the risks associated with them for the extended enterpriseon premises, mobile, virtual, cloud and IoT at machine speed and scale. Venafi puts this intelligence into action with automated remediation that reduces the security and availability risks connected with weak or compromised machine identities while safeguarding the flow of information to trusted machines and preventing communication with machines that are not trusted. Internally, we have an exceptional culture built around our core values comprised of honesty, transparency, leading by example, awareness, risk taking, and team before self. Come join us!