You will be responsible for managing the day to day operations of the IT Helpdesk team and have 3 IT Helpdesk agents that will report directly to you. You’ll spend time triaging tickets in our ticketing portal, supporting over 1,000 employees globally providing them with amazing experience while maintaining best practice with security and safety in mind. Additionally, you’ll report directly to the U.S. based IT manager and work closely with another U.S. based IT Helpdesk Manager to ensure goals are aligned and met. When not managing the ticketing system and day to day office operations, you’ll spend your time mentoring and coaching your team to help them grow. Lastly, you’ll have the opportunity to participate in our bi-weekly sprint to get involved in exciting far-reaching projects.
Responsibilities include but are not limited to:
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.