System Engineer - Late Shift

Munkaköri leírás

Description

• Provide support across both UK and US clients during the hours of 17.00 p.m.- 01.00 a.m.
• Manage support tickets within SLAs, escalation internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and asset manager clients
• Strive to improve day to day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools
• Participate in on-call weekend and public holiday rotation and support cover, including remote support

Requirements

• A computer or IT related degree
• Strong passion and desire to work in a client facing IT Support Engineer role
• Excellent verbal and written communications skills
• Understanding of IT infrastructure, O/S systems, Networking (such as TCP/IP, subnets, VLANs, and routing)
• Basic understanding of switches, routers, WAN, firewalls and proxies
• Skills and experience with automation and scripting which has resulted in a reduction of manual task overhead
• The ability to work independently and multitask effectively and efficiently
• Public Cloud Accreditation or already on the development path to attain
• Azure, Office 365 or AWS experience
• GPOs, DFS and Powershell
• Mac/Linux knowledge or exposure
• Experience of working in a customer service role

Benefits

• Comfortable office in hearth of Belgrade
• Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
• Full-time employment contract
• Private health insurance
• Home office mode from once up to twice in a week
• Team buildings
• Professional certifications paid by the company
• Company performance bonuses

Nemrégiben hozzáadott munkahelyek itt Hentsu

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