Springer Nature Digital Bedrijfsprofiel

UX Lead

Springer Nature Digital

Functieomschrijving

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.Visit: group.springernature.com and follow @SpringerNature.sfpanel .content {padding: 0 40px !important;}UX LeadContent Acquisition - Researcher Funding and Payments teamWe’re looking for a lead user experience designer to join our global UXD practice atSpringer Nature and work within a large programme of work that looks at internal legacy systems and processes in the business.The job is based in Lisbon (Portugal) and you will work remotely with colleagues in London (UK), Pune (India), Dordrecht (The Netherlands) and Berlin (Germany). Some travel will be required.Visit sndigital.springernature.com to learn more about who we are and what we do.OverviewSpringer Nature has a portfolio of over 3,000 peer-reviewed journals and books across all areas of science. The Content Acquisition (CA) programme you’ll be joining has been re-looking at the legacy systems and processes across our imprints and working on creating a world-class submissions experience for our global audience of scientific researchers and editorial staff.Team GoalsWithin the CA programme sits the Researcher Funding and Payments Experience team. This team will define and develop an intuitive and customer-focused payment service with the goal to provide the best possible experience for researchers during the process of scientific publication and for our institutional and funding customers.Why this mattersObtaining funding is a crucial step for our researchers when deciding to publish in Open Access journals. Difficulty in achieving this or in the overall payment process can deter our researchers from publishing in the most suitable journals. We want to remove these obstacles and make the process simple, fast and convenient to both offer researchers true choice and drive revenue to the business.How the team worksWorking closely with the rest of the team, you will help everyone to focus on the right problems to explore, then deliver solutions in innovative ways. Day-to-day, we aim to keep design and development as lean as possible - working towards delivering through incremental experimentation and learning.What you’ll do...You will be “owning” the experience of the primary two archetypes (personas) involved in the Researcher Funding and Payments Experience - The Author and The Institutional Customer. You will have five key areas of focus (Strategy, Research, Metrics, Delivery and People):At the end of 12 months you will have achieved the following outcomes:StrategyYou will have developed a solid foundational understanding of the experience vision and the user experience strategy for those user archetypes.You will have demonstrably used the strategy artefacts to inform your day to day design decisions and those of the team.You will have input into the strategy (for instance, updating the relevant service design blueprint) with new information and data from research as we progress into its execution.You will have kept the vision and direction of the experience up to date and socialised it with team members and beyond.You will have identified potential gaps in knowledge or opportunities for experience improvements based on research and taken steps to successfully and demonstrably fill those gaps and deliver on those opportunitiesYou will have looked ahead in defining direction and influencing delivery roadmap as well as continuously investigated areas where more exploratory research is needed.You will have connected areas of your problem space with other program or business wide initiatives to ensure alignment and cohesion of experience across the end-to-end customer journey for the relevant archetypes.ResearchYou will have become an expert in the body of research work that concerns your archetypesYou will have identified gaps and assumptions in our understanding of the needs, problems, goals and behaviours of your user archetypesYou will have created a cohesive plan of research that aims at both dealing with the broader understanding of the archetypes (explorative/formative) and with concept and solution validation (evaluative), that will inform both strategy and delivery.You will have carried out - alone, with your delivery team or supported by senior and lead user researchers in the domain and also part of the wider UX team - the execution of the research planYou will have ensured research becomes ingrained in the mindset of the team as key to delivery of successful products and as a way to both define and evaluate measures of customer success.You will have given regular updates to your team, the domain and beyond about your research and shared new insights obtained from it.You will have used data from user research to influence changes to strategy and think ahead to more longer term problems to solve; map out paths to understand and solve those problems.MetricsYou will have helped define the key metrics and KPIs that tell the true story about the level of satisfaction of our users with their experience of our products and services.You will have ensured that design decisions are as much evidence-based as possible and encouraged consistent measuring of the impact of the team’s solution and designs on the customer.You will have ensured that these metrics are understood by the team and beyond and are regularly tracked, monitored and referred to. You will have socialised them and make them visible to the whole team and beyond. You will use these as a way to benchmark the experience and measure the impact of our product and design solutions.You will have considered both qualitative and quantitative data and combined them to succinctly show the impact of design and prod dev work on the metrics; You will have inferred longer term impact of changes in customer satisfaction via KPI monitoring;DeliveryYou will have ensured that the delivery of our solutions is aligned with the strategic directions and experience vision.You will have ensured that any release does not create broken or incomplete functionality that will negatively impact our usersYou have been able to demonstrate/articulate the value of all design solutions or changes to existing solutions from a customer perspectiveYou will have worked with the team to ensure that delivery is not blocked on UX work, unless when strategically important to do so.You will have successfully influenced prioritisation of work and grown customer-centric mindset in the team; You will have become a partner to Product Manager in guiding the team’s through delivery roadmap.People and Ways of workingYou will have adopted and demonstrated your advocacy for working in a Lean way and continuously looked for improvements both to the product and to our ways of working and process.You will have collaborated with your product manager, other designers, business analysts, developers, and business colleagues to build solutions to user needs iteratively and quicklyYou will have ensured that design, test, and development of solutions involve the whole team as much as possible and as appropriateYou will have participated in daily stand-ups with your delivery teamYou will have played an active role in the daily delivery of working softwareYou will have adopted and pushed for thinking and working visually as part of our UX ethos. You will have created visual artefacts that help the team agree and get aligned on issues from high-level strategy to user journey details, when appropriate and used these to frame team conversations.You will be supported by your line manager and the wider UX team, but you will have taken initiative on and ownership of your own career and professional development and ensured that you demonstrated a mindset of curiosity and continuous learning.You will have successfully influenced ways of working in a way that benefits cross functional collaboration, leaner approach, and product/user experience design mindset.You will have taken line management responsibilities for one or more more junior UX designers.If you are an internal candidate please inform your line manager of your application.Interested in hearing more about UK early career opportunities? Why not follow our early careers page on Hive to find out more: https://hive.springernature.com/groups/uk-early-careersAt Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
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