Descrição do trabalho

This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and possesses strong analytical and troubleshooting skills. Our Backup and Recovery solution is a product with multi-platform client and server sides for managed services providers, system administrators of large enterprises, telecommunication and hosting providers. As a data source we can back up file system, Network Shares, system state, MS Exchange, MS SQL, MySQL, Oracle, MS SharePoint, VMWare, Hyper-V. The product is very dynamic, this why you will to learn a lot all the time.

Responsibilities

Provide technical support responding to customer issues, helping with deployment of the solution on customer's environment.
Work on escalations and critical incidents collaborating with frontline support, development, QA and sales teams to obtain the best possible outcome of the issue for the customer and the organisation.
Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs.
Contribute to the development and sharing of knowledge.
Maintain thorough and accurate documentation of cases.
Work rotating schedule including morning, evening and possibly night shifts.

Qualifications

Technical degree/diploma preferred, or qualified by experience.
Previous experience in technical role (System administrator, DevOps) preferred.
Strong analytical skill.
Effective listening, and ability to communicate professionally both verbally and written in English (intermediate level and higher).
Understanding of networking terms, concepts and protocols.
Proficient in Windows Server operating systems, file structure, registry, event logs, boot, services, AD.
Knowledge and experience in some of the following areas: Linux, FreeBSD, MacOS, MS Exchange, MS SQL, VMWare, Hyper-V, nginx, Oracle.
Ability and willingness to be reachable on call during nights for critical incidents when you are a night duty person.
Coding skills is a plus.
Experience with backup solutions is a plus.